Product Support Sales Representative
About The Position
SEI is looking for a Product Support Sales Representative to support our McDonald, PA territory and help drive the growth of parts, service, maintenance agreements, and rental-related solutions. As a key member of our team, you'll work directly with customers and branch personnel to identify opportunities, strengthen relationships, and increase aftermarket sales penetration. You'll serve as a trusted advisor, helping customers maximize equipment uptime while supporting SEI's continued growth in parts, service, and rental revenue. A strong emphasis will be placed on developing and maintaining relationships with National Accounts, including Sunbelt, United Rentals, and Herc Rentals.
Requirements
- Associate degree from a two-year college or technical school; or 6 months to one year of related construction equipment experience and/or training; or Equivalent combination of education and experience.
- Ability to read, interpret, and communicate technical and business information.
- Strong written and verbal communication skills.
- Basic mathematical skills, including percentages, commissions, and measurements.
- Ability to manage multiple priorities and solve practical business challenges.
Nice To Haves
- Knowledge of construction equipment, parts, service, or rental operations preferred.
- Experience in construction equipment parts, service, rentals, or aftermarket sales.
- Experience working with National Accounts.
- Familiarity with equipment telematics and manufacturer support platforms such as JCB LiveLink.
- Proven track record of achieving sales growth objectives.
Responsibilities
- Achieve monthly, quarterly, and annual parts and service sales goals.
- Increase aftermarket parts and service sales throughout SEI's existing market.
- Develop and grow participation in service agreement and preventive maintenance programs.
- Serve as a customer advocate by identifying needs and delivering timely solutions.
- Expand attachment sales and rental revenue opportunities.
- Support rental equipment revenue through service and repair business development.
- Coordinate the sale of extended warranties and preventative maintenance contracts.
- Strengthen relationships with National Accounts and key customers.
- Build and maintain a strategic Key Accounts portfolio.
- Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
- Partner with the marketing team to support parts and service promotional campaigns.
- Utilize manufacturer tools such as JCB LiveLink and Machine Safety Checklists to identify and document opportunities.
- Track and report lost sales opportunities.
- Develop and support customer feedback and satisfaction initiatives.
- Conduct daily field-based sales calls throughout the assigned territory.
- Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.
Benefits
- Competitive compensation including base salary plus commission.
- Employee Stock Ownership Plan (ESOP).
- Comprehensive Medical, Dental, and Vision Insurance starting Day 1.
- 401(k) with Company Match.
- Paid Time Off and Paid Holidays.
- Company Vehicle and Gas Card.
- Factory Training and Professional Development Opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
