Product Support Sales Representative

Stephenson Equipment•Prospect, PA

1d•Onsite

About The Position

SEI is seeking a driven, customer-focused Product Support Sales Representative to support the Butler territory. This role is crucial for driving growth in parts, service, maintenance agreements, and rental-related solutions. The representative will work directly with customers and branch personnel to identify opportunities, strengthen relationships, and increase aftermarket sales. The position emphasizes serving as a trusted advisor to help customers maximize equipment uptime and support SEI's growth in parts, service, and rental revenue, with a strong focus on developing relationships with National Accounts like Sunbelt, United Rentals, and Herc Rentals. Stephenson Equipment, Inc. is an industry leader in Pennsylvania, New York, Maryland, Washington D.C., and Virginia, offering sales, rentals, parts, and service for construction, cranes, paving, road building, and public works equipment. As an employee-owned company, SEI is committed to exceptional customer service and industry-leading support.

Requirements

Associate degree from a two-year college or technical school; or 6 months to one year of related construction equipment experience and/or training; or Equivalent combination of education and experience.
Ability to read, interpret, and communicate technical and business information.
Strong written and verbal communication skills.
Basic mathematical skills, including percentages, commissions, and measurements.
Ability to manage multiple priorities and solve practical business challenges.
Strong customer service, communication, and relationship-building skills.
Self-motivated sales professional with a passion for developing business opportunities.
Strong problem-solving and negotiation abilities.
Ability to work independently while collaborating across multiple departments.
Strategic thinker with strong time management and organizational skills.
Ability to build trust and maintain long-term customer relationships.
Comfortable working in a field-based sales environment.
Commitment to delivering results and achieving measurable goals.

Nice To Haves

Knowledge of construction equipment, parts, service, or rental operations preferred.
Experience in construction equipment parts, service, rentals, or aftermarket sales.
Experience working with National Accounts.
Familiarity with equipment telematics and manufacturer support platforms such as JCB LiveLink.
Proven track record of achieving sales growth objectives.

Responsibilities

Achieve monthly, quarterly, and annual parts and service sales goals.
Increase aftermarket parts and service sales throughout SEI's existing market.
Develop and grow participation in service agreement and preventive maintenance programs.
Serve as a customer advocate by identifying needs and delivering timely solutions.
Expand attachment sales and rental revenue opportunities.
Support rental equipment revenue through service and repair business development.
Coordinate the sale of extended warranties and preventative maintenance contracts.
Strengthen relationships with National Accounts and key customers.
Build and maintain a strategic Key Accounts portfolio.
Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
Partner with the marketing team to support parts and service promotional campaigns.
Utilize manufacturer tools such as JCB LiveLink and Machine Safety Checklists to identify and document opportunities.
Track and report lost sales opportunities.
Develop and support customer feedback and satisfaction initiatives.
Conduct daily field-based sales calls throughout the assigned territory.
Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.