Sales Support Representative I

SiteOne Landscape Supply • Grimes, IA

15h

About The Position

The Sales Support Representative provides sales support to SiteOne’s sales team and helps address complex customer needs. The role supports Key Account Managers and Business Development Managers, handles day-to-day customer requests, and builds customer relationships by phone. It may also include managing a small book of business and growing its gross margin year over year. The representative uses sales and CRM tools to support account growth, customer satisfaction, and consistent sales execution.

The position works with store personnel, Line of Business Specialists, leadership, and Field Support to coordinate customer orders and logistics, address problems, and implement emerging technologies and ways of working. The representative also helps customers understand and use SiteOne’s products, services, and other capabilities.

Requirements

• High school diploma or equivalent required.
• Strong communication, organizational, time management, and negotiation skills.
• Ability to think quickly and make decisions.
• Proficiency in computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
• Ready and willing to learn and adopt new technologies and ways of working, and encourage others to do so.

Nice To Haves

• 1–3 years of customer service or sales support experience preferred.
• Knowledge of trends in the green industry; familiarity with landscape, nursery, forestry, and/or irrigation products preferred.
• Proven knowledge of the sales cycle and solution selling techniques.
• Ability to effectively use CRM tools to organize accounts, manage opportunities, and drive consistent sales execution.
• Ability to communicate SiteOne’s value proposition and differentiate its products and services using professional presentation skills.
• College degree preferred.

Responsibilities

• Provide sales support to Key Account Managers and Business Development Managers.
• Proactively communicate needs and problems to store personnel and Line of Business Specialists as needed.
• Handle day-to-day customer needs, including diagnosing problems, providing quotes, taking orders, coordinating order logistics, and sourcing and monitoring order fulfillment by phone.
• Develop deep and lasting relationships with customer personnel via phone.
• Potentially manage a small book of business and grow its gross margin year over year.
• Use solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain a high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand how emerging technologies and ways of working affect business performance, and support and lead their implementation.
• Ensure customers are aware of and fully utilize SiteOne capabilities, including SiteOne University, vendor support, and Partner’s Program.
• Use CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.

Benefits

• Competitive compensation
• Medical, dental, and vision plans
• Paid time off and paid holidays
• DailyPay availability
• 401(k) with company match
• Tuition reimbursement
• Associate referral program
• Company apparel and work boot vouchers
• Opportunity for advancement
• Paid training and business certifications
• Free counseling services / Employee Assistance Program
• Life insurance and short- and long-term disability insurance
• Product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED