Sales Support Coordinator

Envera Systems•Bradenton, FL

About The Position

The Sales Support Coordinator supports sales productivity and revenue growth through sales operations, pricing and contract administration, proposal development, CRM management, and cross-functional coordination. The role oversees sales support processes, addresses complex documentation and pricing issues, and works across departments to maintain accuracy, resolve challenges, and improve operational efficiency. The coordinator handles communications and lead assignments, supports research and CRM activities, validates sales quotes and customer documentation, and helps resolve pricing and contract issues. The position also maintains accurate CRM and forecast data, prepares reports and digital job folders, supports training materials, and partners with the Sales Support Manager and other departments on operational improvements and assigned projects.

Requirements

Associate degree.
At least 3 years of experience in an administrative, sales support, customer service, or related business operations role.
Detail-oriented, with a high degree of accuracy in fast-paced environments.
Competent in algebraic and financial calculations, spreadsheet modeling, verifying pricing inputs, and detecting numerical discrepancies in commercial quotes.
Computer literate and proficient with Microsoft Office and other web-based programs.
Advanced to expert knowledge of Microsoft Excel.
Ability to exercise independent judgment, evaluate alternatives, resolve issues, and make recommendations on sales operations, pricing, and contract administration matters.
Ability to work independently and with diverse sales personalities.
Strong organization, prioritization, and time management skills.
Ability to learn technical products and communicate product-related information effectively.
Familiarity with sales contracts, agreements, and related documentation.
Ability to work in a fast-paced environment with changing priorities.
Ability to manage competing deadlines while maintaining accuracy and attention to detail.
Excellent written and verbal communication skills and strong customer service skills.
Valid driver's license.

Responsibilities

Answer and screen internal and external calls, emails, and cases related to sales opportunities, and assign leads to the appropriate sales representative.
Support research, database management, and CRM activities for marketing campaigns and revenue-generating initiatives.
Review and validate sales quotes in the CPQ system for SaaS subscriptions and one-time delivery services; investigate pricing discrepancies, enforce discount thresholds, and coordinate resolutions.
Validate and help prepare and review customer proposals, RFP responses, agreements, addendums, and related documentation; identify discrepancies, address contract issues, and coordinate revisions.
Collaborate with sales representatives to clarify deal structures, address contract documentation inquiries, and guide complex quoting.
Communicate with prospective clients to clarify proposal requirements, answer documentation questions, and coordinate contract-related follow-up.
Review CRM pipeline, opportunity, and forecast data for accuracy; resolve discrepancies and maintain data integrity for reporting and sales decisions.
Prepare and distribute digital job folders upon contract execution to facilitate handoffs to Installation, Implementation, and Service Delivery.
Prepare and distribute sales reports for management, identifying data inconsistencies and trends affecting pipeline visibility and forecasting.
Assist with developing and updating training materials for Sales and Sales Support teams.
Partner with the Sales Support Manager and cross-functional departments to evaluate and resolve sales-related operational challenges, improve procedures, and implement process enhancements.
Manage assigned projects and competing priorities, evaluate issues, determine solutions, and follow through to resolution.
Perform other duties as assigned.