Sales Support Coordinator

Mountain West Windows and Doors • Gilbert, AZ

74d • Onsite

About The Position

Mountain West Windows and Doors is hiring a Sales Support Coordinator to support sales operations and customer service in its Gilbert office and warehouse. The role involves accurately processing product orders and proposals, communicating with sales consultants and customers, assisting showroom visitors, and using internal software to enter orders and prepare quotes. The coordinator also supports leads, customer requests, service and change orders, showroom organization, inventory, and special events. The position is primarily office-based, with occasional entry into warehouse areas. Work hours may vary seasonally based on business needs.

Requirements

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to communicate effectively in English verbally and in writing for customer service and job-related documentation.
• Ability to read, interpret, and explain blueprints, product specifications, sales processes, and warranty information.
• Strong customer service, organization, problem-solving, follow-through, and attention to detail.
• Ability to prioritize work, meet deadlines, collaborate effectively, and resolve issues professionally.
• Ability to perform basic business math, including percentages, measurements, dimensions, area, and monetary calculations.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• Two years of customer service or general business experience preferred.
• Construction and/or window and door product knowledge is desirable.
• Ability to develop and maintain proficiency in Marvin products, processes, and proprietary systems.

Responsibilities

• Administer, verify, and submit accurate product orders by communicating with sales consultants and customers and maintaining knowledge of Marvin products, systems, and procedures.
• Formulate product proposals by sizing rough openings and blueprints, communicating with customers, and using automated systems.
• Verify contracts and proposals to ensure products are correctly ordered, built, and delivered.
• Assist with calling and following up on leads and processing customer requests, service orders, and change orders.
• Serve as a point of contact for showroom walk-ins and call-ins, demonstrate products, and educate customers on Marvin offerings.
• Perform basic blueprint take-offs by reading and interpreting client blueprints.
• Use internal Marvin software systems to enter orders, provide quotes, and give accurate information to sales consultants or customers.
• Promote and facilitate continuous improvement activities in the department.
• Maintain office and showroom appearance through organization and periodic light cleaning.
• Meet company safety requirements.
• Maintain and manage brochure and sales tool inventory.
• Support special events scheduled in the showroom.
• Perform other duties as assigned.

Benefits

• Competitive compensation and pay
• Full benefits package
• Bonuses
• 401(k) retirement plan
• Profit sharing
• Generous paid time off
• Training programs
• Career development opportunities
• Computer, product samples, product literature, and office supplies needed for the role

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED