Sales Support Coordinator
About The Position
O'Donnell Metal Deck is seeking a Sales Support Coordinator to provide day-to-day support to the regional sales team. The role reviews incoming construction plans, gathers the documents needed for each job, and creates accurate job records and due dates in the CRM. It also supports Sales Representatives by maintaining organized, current job records, documents, and customer information. The position involves frequent phone and CRM work, including contacting customers for payment information, processing credit card payments, and entering jobs and transaction records in QuickBooks. It is a fast-paced, high-volume role requiring accuracy, follow-through, organization, professional customer communication, and careful handling of payment information. The position is based in Atlanta, Georgia, and reports to the Regional Market Lead.
Requirements
- A couple of years of professional work experience is preferred, ideally in sales support, customer service, or administration.
- Working knowledge of CRM systems.
- Working knowledge of Microsoft Windows and Office Suite.
- Ability to communicate with customers by phone professionally.
- Ability to handle sensitive payment information carefully and professionally.
- Strong accuracy, organization, follow-through, and ability to manage multiple jobs and deadlines.
Nice To Haves
- Background in construction, steel, or building products.
- Experience reading construction plans.
- Professional experience in sales support, customer service, or administration.
Responsibilities
- Review incoming plans, ranging from individual structural sets to full plan rooms, and identify and pull the documents required for each job.
- Set up jobs in the CRM with accurate details and due dates.
- Provide day-to-day administrative support to Sales Representatives.
- Keep job records, documents, and customer information organized and current in the CRM.
- Contact customers to collect payment information.
- Process credit card payments.
- Enter jobs in QuickBooks and maintain accurate records of transactions.
Benefits
- Competitive salary plus a performance-based bonus.
- Health, dental, and vision coverage.
- 401(k) with company match.
- Room to grow with a national company that is expanding.
- Supportive team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
