Sales Support Coordinator

Global Payments Inc. • Cincinnati, OH

2d

About The Position

Global Payments is seeking a Sales Support Coordinator to join its Enterprise Client Relations Team. The role supports internal teams and external customers by responding to banking inquiries, reviewing and resolving issues, and helping ensure smooth operations and a positive customer experience. The coordinator analyzes daily reports, maintains accurate records, prepares documentation for auditors and leadership, and works with Account Specialists and customer service teams to resolve inquiries. The position also contributes to process documentation, continuous improvement, special projects, and business initiatives.

Requirements

• Comfort using basic office tools and willingness to learn new systems and technology.
• Strong attention to detail and accurate data entry skills.
• Friendly, responsive customer service approach focused on helping others.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to manage multiple tasks and adjust priorities as needed.
• Organized approach and ability to track tasks to ensure timely completion.
• Ability to handle sensitive information responsibly and carefully.
• Clear, professional verbal and written communication skills.
• Ability to work as part of a team and build positive relationships with coworkers and customers.

Nice To Haves

• Excellent Excel experience.

Responsibilities

• Respond to banking inquiries from internal teams and external customers in a timely and helpful manner.
• Review and resolve issues to support smooth operations and a positive customer experience.
• Pull and analyze daily reports and maintain organized, up-to-date records.
• Partner with Account Specialists to identify and resolve issues efficiently.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that support team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed