Sales Support Coordinator
About The Position
The Sales Support Coordinator owns the operational backbone of Citadel Aviation’s global sales organization. The role maintains CRM integrity, pipeline hygiene, executive dashboards and reporting, and meeting coordination so leadership has a reliable source of truth and the sales team can focus on selling. It supports accurate forecasting and pipeline management through current records, disciplined sales stages, clean dashboards, and consistent reporting. The position reports to the Director of Global Sales and works closely with Business Development, Regional Sales Directors, Marketing, and Program Management. It is primarily office-based and on-site, with regular cross-functional collaboration and occasional time on the hangar floor. Travel is minimal, with occasional trips for industry events or HQ support. Extended hours may be needed during proposal deadlines, event weeks, and month-end and quarter-end close.
Requirements
- Bachelor’s degree in Business, Marketing, Aviation Management, or a related field; equivalent experience may be considered in lieu of a degree.
- At least 2 years of experience in sales operations, sales support, CRM administration, or program and sales coordination; aviation, aerospace, or another technical B2B environment is preferred.
- Advanced Microsoft Excel skills, including pivot tables, lookups, and chart-based reporting.
- Strong overall Microsoft Office proficiency, including PowerPoint and Word.
- Demonstrated CRM administration experience and a high standard for data accuracy.
- Exceptional written communication and document-preparation skills, including the ability to produce customer-ready deliverables with minimal editing.
- Ability to manage multiple concurrent priorities under deadline pressure with a high degree of accuracy.
- Authorization to work in the United States.
- Personable and professional, with the ability to engage UHNW clients, C-suite executives, representatives, internal teams, and external customers.
- Meticulous attention to detail and an ownership mentality for sales systems and data.
- Analytical curiosity, cross-functional diplomacy, adaptability to shifting priorities and ambiguity, and strong aptitude with CRM, dashboards, and reporting tools.
Nice To Haves
- Direct experience in business aviation, commercial aviation MRO, aircraft completions, or aftermarket services.
- Experience with business intelligence tools such as Power BI or Tableau.
- Familiarity with FAA Part 145 repair station operations and Part 91/135 operator environments.
- Prior involvement supporting trade shows or industry-event execution.
Responsibilities
- Administer the sales CRM day to day, maintaining accurate account, contact, aircraft, and opportunity records.
- Enforce data hygiene, including deduplication, stage discipline, close- and induction-date accuracy, and required-field compliance.
- Train sales team members on CRM standards and reinforce adoption across the organization.
- Build and maintain the Monday Leadership Dashboard and supporting views covering revenue, pipeline, sales activity, forecast, and market.
- Monitor pipeline coverage against the 3X standard and flag stalled deals, data gaps, and aging opportunities.
- Maintain pipeline hygiene so reporting is accurate without manual cleanup.
- Produce recurring reporting packages, including weekly pipeline reviews, sales-activity summaries, forecasts, bookings, backlog, and win/loss reporting with lost reasons.
- Compile leadership views of top opportunities, at-risk opportunities, new opportunities, and major competitive losses.
- Develop ad hoc analyses for leadership covering territory, aircraft type, customer type, and work-scope mix.
- Coordinate the weekly Monday global sales meeting, Wednesday pipeline review, and Friday activity update, and prepare supporting materials.
- Coordinate customer appointments and aircraft-visit logistics for the sales team.
- Support proposal preparation and formatting and coordinate quote follow-up.
- Maintain the template library, past-performance documentation, and sales collateral with version control.
- Assist with coordination of industry trade shows and events, including NBAA-BACE, EBACE, MEBAA, and regional events.
- Partner with Business Development on lead and data flow into the CRM.
- Support clean handoff of sold work from Sales to Program Management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
