Sales Support Coordinator

Secure IQ Services • Lebanon, PA

9h • Remote

About The Position

SecureIQ is seeking a highly organised and relationship-focused Sales Support Coordinator to join an established Australian business as it enters its next stage of growth. The role sits at the centre of the customer and order journey, involving onboarding new clients, coordinating product options and quotes, managing orders through to production, and ensuring customers receive a consistently high level of service. This is not simply an administrative role; the successful candidate will be trusted to take ownership of day-to-day order processing and customer coordination, solve problems, follow up proactively, and ensure nothing falls through the cracks. The role will initially involve close collaboration with the company’s founders and will provide ongoing support to the wider business development team as the sales team expands.

Requirements

• Excellent spoken and written English
• Previous experience in customer support, order administration, sales support or B2B coordination
• Strong organisational skills and attention to detail
• Warm, confident and professional communication skills
• Ability to build rapport and communicate effectively with different types of customers
• Strong follow-through — you take responsibility for tasks and make sure they get completed
• Comfortable researching questions and finding the right answer rather than guessing
• Good judgement about when to handle something independently and when to escalate
• Comfortable working in a growing business where responsibilities may evolve over time
• Reliable high-speed internet and a suitable remote-working setup

Responsibilities

• Manage the day-to-day order processing pipeline from confirmed product selection through to production handoff
• Support the onboarding of new clients and help create a smooth experience from initial enquiry through to confirmed order
• Prepare product options, quotes and onboarding information for clients
• Develop strong knowledge of the company’s product range, fabrics and options so you can confidently handle routine customer questions
• Coordinate with the founders on product decisions and higher-value accounts when required
• Keep customers updated and ensure enquiries and orders are followed through reliably
• Support the wider sales team with quotes, product options and lead administration as the team grows
• Build strong relationships with customers across a diverse range of industries

Benefits

• Competitive fixed monthly salary
• Work remotely with an established Australian business
• Direct exposure to the founders and the opportunity to learn how a growing business operates
• Take real ownership of the customer and order journey
• Build experience across customer support, sales operations and order coordination
• Grow with the role as the company's sales team expands
• Training and ongoing support from SecureIQ
• Access to future opportunities across the SecureIQ client network
• Join a growing community of ambitious professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed