Sales Support Coordinator

Tidal Vision•Bellingham, WA

25d•$24 - $27•Onsite

About The Position

The Sales Support Coordinator supports the Commercial Sales team and contributes to revenue growth by assisting with sales opportunities from initial inquiry through quotation, order processing, and fulfillment. The role coordinates customer setup, order entry, purchasing, and service inquiries while maintaining accurate records and providing timely, professional communication to customers and sales team members. The coordinator works closely with Sales, Accounting, Production, Logistics, vendors, and other partners to resolve issues, organize resources, and keep customer requirements and orders moving smoothly. The ideal candidate is detail-oriented, adaptable, and comfortable using ERP, CRM, and Microsoft Office tools in a dynamic, customer-focused environment. Work is performed primarily in an office setting, with visits to manufacturing and warehouse areas as needed. The position is based on-site in Bellingham, Washington. The role is full-time and non-exempt.

Requirements

At least 2 years of experience in a Sales Support role or a related role.
At least 2 years of experience with ERP and CRM systems.
Proficiency with Microsoft Office Suite, particularly Microsoft Excel.
Demonstrated understanding of sales principles and customer service practices.
Ability to communicate effectively and maintain professional phone and email etiquette.
Valid driver's license.
Subject to a criminal background check.

Nice To Haves

Experience working in a manufacturing environment and/or knowledge of ordering, shipping, receiving, production, and order fulfillment.
Experience with NetSuite.
Experience in a customer-facing role.

Responsibilities

Enter, track, and manage customer orders and maintain accurate customer data from confirmation through delivery.
Process orders accurately and in a timely manner.
Maintain customer forms, item data, product attributes, pricing, and customer item records.
Respond promptly and professionally to questions from customers and sales team members, providing accurate information and guidance.
Manage inbound calls and emails; investigate and resolve product, order, and shipping concerns; and share information such as pricing, order status, and shipment tracking.
Clearly communicate delays, issues, or changes to customers and coworkers, coordinate with relevant departments to find solutions, and follow up on concerns.
Communicate with vendors, request quotes, negotiate pricing, and place orders for supplies and equipment.
Build working relationships across Sales, Accounting, Production, and Logistics; coordinate resources and information, share updates, and help work move forward across departments.
Help prepare and organize equipment and resources for the sales team and coordinate additional technical or operational resources when needed.
Interpret requirements, drawings, measurements, equipment information, and other technical details to support sales opportunities and customer requirements.
Answer sales team questions; help team members locate and access resources, tools, and information; and provide guidance on systems and processes.
When needed, train or coach team members on systems, troubleshoot common issues, and direct them to additional support or documentation.
Adapt to organizational change and growth, work independently, take initiative, and reprioritize tasks as needs evolve.
Perform other projects, tasks, and responsibilities as assigned.