Sales Support Coordinator

Sunoco LP•Miami, FL

About The Position

The Sales Support Coordinator serves as a first line of responsiveness to customer issues, helping ensure excellent service standards, efficient responses to customer inquiries, and high customer satisfaction. The role supports order management and logistics for lubricant and fuel orders, coordinates with dispatch to resolve delivery issues, and serves as a liaison among customers, sales representatives, and internal departments. It also manages incoming leads, price quotes, customer portal requests, new customer and delivery-location setup, and coordination with the credit department. The coordinator is expected to learn the company’s fuel and lubricant product lines and provide basic product guidance.

Requirements

At least 2 years of experience in sales support, customer service, or logistics.
Exceptional written and verbal communication skills.
A resourceful problem-solving mindset, including proactively addressing delayed orders with dispatch.
Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
Superior time-management and organizational skills, with the ability to manage multiple priorities and maintain attention to detail.
An associate degree or higher.

Nice To Haves

Experience in the fuel, lubricant, or distribution industry.
A business-related field of study.

Responsibilities

Accurately process incoming lubricant and fuel orders and track them from order entry through delivery.
Manage the backorder process by monitoring inventory availability and communicating updates to sales teams and customers.
Collaborate with dispatch to resolve delivery issues, delayed orders, and other logistical problems.
Serve as the primary liaison between customers, sales representatives, and internal departments to resolve inquiries.
Respond to incoming leads, answer initial inquiries, and provide accurate price quotes.
Monitor and manage the customer portal inbox and respond to digital requests promptly.
Learn fuel and lubricant product lines to answer basic customer questions and guide customers to appropriate solutions.
Coordinate with the Master Data Management team to set up new customer profiles and delivery locations.
Work with the credit department to expedite account opening for new clients.