Sales Support Coordinator
About The Position
The Sales Support Coordinator provides day-to-day support to the regional sales team at O'Donnell Metal Deck. This hands-on, fast-paced, high-volume role is central to the regional sales process and involves frequent phone and CRM work in close coordination with Sales Representatives. The coordinator reviews incoming construction plans, gathers the documents needed for each job, creates and updates job records in the CRM, and helps ensure bids and orders continue moving. The role also contacts customers to collect payment information, processes credit card payments, and enters jobs and transaction records in QuickBooks. Accuracy, follow-through, organization, discretion with payment information, and a professional phone presence are important.
Requirements
- A couple of years of professional work experience is preferred, ideally in sales support, customer service, or administration.
- Working knowledge of CRM systems.
- Working knowledge of Microsoft Windows and Office Suite.
- Ability to maintain accuracy, organization, and follow-through while managing multiple jobs and deadlines.
- Comfort working on the phone with customers and handling sensitive payment information professionally.
Nice To Haves
- Experience in construction, steel, or building products.
- Experience reading construction plans.
Responsibilities
- Review incoming plans, ranging from individual structural sets to full plan rooms, and gather the documents needed for each job.
- Set up jobs in the CRM with accurate details and due dates.
- Provide day-to-day administrative support to Sales Representatives.
- Keep job records, documents, and customer information organized and current in the CRM.
- Contact customers to collect payment information and process credit card payments.
- Enter jobs in QuickBooks and maintain accurate transaction records.
Benefits
- Competitive salary plus a performance-based bonus.
- Health, dental, and vision coverage.
- 401(k) with company match.
- Room to grow with a national company that is expanding.
- A supportive team.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
