Sales Support - Full Time

Rag & Bone•Washington, DC

20h

About The Position

The Sales Support Associate supports both back-of-house operations and front-of-house customer service. Back-of-house duties include unpacking and packing shipments, organizing the stock room, answering phones, and following operational policies and procedures. Front-of-house duties may include greeting customers, running products, cashiering, answering phones, and responding to other store needs. The role supports efficient product flow and a high-quality customer service experience. The associate partners with the Operations Supervisor and Store Management to represent the brand through product, store maintenance, and customer service. They assist with inventory and stock management, inventory accuracy, sales transactions, customer service processes, and visual merchandising projects as needed. The position is full-time and requires 32–40 hours per week. Base pay starts at $18.40 per hour.

Requirements

Prior work experience in retail stock, logistics, and/or customer service.
Full-time availability of 32–40 hours per week.
Ability to perform the described physical functions, including occasionally lifting and/or moving up to 30 pounds.

Responsibilities

Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
Assist with inventory and stock management.
Maximize storage and capacity across product and supply categories.
Investigate and help rectify inventory discrepancies.
Support low inventory shrink and high inventory accuracy through consistent execution at receiving, transfers, RTV, sales, and cycle counts.
Work with the sales team to provide exemplary customer service, including assisting with POS, customer repairs, dry-cleaning, and alterations processes.
Understand and use back-of-house and front-of-house IT systems, including POS transactions.
Meet store and metric goals.
Bring the brand mission to life for everyone who enters the store.
Assist the Visual Merchandising team with floor sets, window changes, and other projects as needed.
Maintain knowledge and understanding of all policies and procedures.
Act consistently within rag & bone’s core values.
Identify opportunities to support the team in delivering high-quality customer service.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
Support back-of-house functions such as unpacking and packing shipments, organizing the stock room, and answering phones.
Flex among front-of-house functions such as greeting, running products, cashiering, and answering phones.