Full Time Support Lead

Five Below • Providence, RI

2d • Onsite

About The Position

The Support Lead helps oversee store associates and daily operations while ensuring customers receive excellent service. The role trains crew members on Five Below’s B.E.S.T. customer service experience, supports associate onboarding and ongoing training, and helps keep store operations, merchandising, and stock processes running effectively. When needed, the Support Lead serves as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening or closing procedures, including securing cash, locking doors, and setting alarms. This is an hourly position starting at $17.00. The job description is not all-inclusive; additional responsibilities may be determined by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to frequently move across the sales floor and to and from the stock room while assisting customers and handling merchandise.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are placed efficiently on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefit offerings are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED