full time support lead

Five Below•D'Iberville, MS

1d•Onsite

About The Position

The Support Lead helps lead daily store operations at Five Below, ensuring associates provide excellent customer service and that customers receive a fast, friendly checkout experience. The role supports store leadership by overseeing associate activities, assisting with merchandise receiving and stocking, onboarding and training associates, driving sales, controlling expenses, and partnering on merchandising and World Recovery. The Support Lead may serve as Manager on Duty and may be responsible for opening or closing the store. The position also includes routine store maintenance and other responsibilities assigned by the Store Manager based on business needs. This is an hourly position starting at $13.00. The role requires a flexible schedule to meet business needs, including day, evening, and weekend shifts, and it may include overnight shifts and travel as required. The job involves frequent customer and coworker communication, operating a cash register, moving merchandise, climbing ladders, and remaining upright in a stationary position for much of the time.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock so items are placed efficiently on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by identifying ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.