Support Lead Full Time

Five Below • Commack, NY

4d

About The Position

The Support Lead helps oversee daily store activities and associate performance, delivers excellent customer service, supports stock handling and merchandising, and helps drive sales while controlling expenses. The role may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. It also manages store opening and closing procedures, including cash security, locking doors, and setting alarms. The Support Lead supports associate onboarding and ongoing training and performs store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs.

This is an hourly position starting at $18.00. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role requires frequent movement and handling of merchandise and frequent customer and coworker communication.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds; place and remove merchandise at heights of 5–10 feet; and ascend and descend ladders.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking opportunities to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager according to store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED