Full Time Support Leader

Five Below•Omaha, NE

7d•Onsite

About The Position

The Support Leader helps oversee daily store activities and supports store leadership in delivering excellent customer service, training associates, merchandising, and maintaining store operations. The role may act as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. It also handles store opening and closing procedures, including securing cash, locking doors, and setting alarms. The position is hourly and starts at $16.00. The description notes that duties are not all-inclusive and that the Store Manager may determine additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers, managers, and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing processes, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Help drive store sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.