Operations Leader - Full Time
About The Position
The Operations Leader drives operational excellence and ensures the store runs efficiently while supporting an exceptional client experience. The role leads the operations team and oversees inventory, merchandising, replenishment, order fulfillment, promotional events, and store maintenance. It also supports client service and store goals, coaches and develops team members, promotes an inclusive and collaborative culture, and upholds company policies and operational standards. This is a full-time, hourly, non-exempt position requiring 30–40 hours per week. The Operations Leader must be available during peak retail operations, including nights, weekends, and holidays, and maintain punctuality and consistent attendance. The position is based at Sephora’s Fairway Plaza store in Pasadena, Texas. Hourly pay is $24.00–$27.50, depending on qualifications, experience, and other legitimate business factors.
Requirements
- At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
- Proven ability to lead, coach, and develop teams to achieve goals.
- Strong attention to detail, problem-solving, and organizational skills.
- Effective time management and ability to prioritize in a dynamic environment.
- Excellent communication and interpersonal skills.
- Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
- Physical ability to lift and carry up to 50 pounds as needed.
- Ability to meet the required minimum weekly hours; full-time hours are 30–40 per week.
- Availability during peak retail operations, including nights, weekends, and holidays; punctuality and consistent attendance.
Nice To Haves
- Leadership experience in retail operations or hospitality.
Responsibilities
- Oversee inventory management, replenishment, and order fulfillment, and ensure operational standards are met.
- Lead visual merchandising, promotional events, and store maintenance to uphold the brand and drive sales.
- Partner with the team to deliver exceptional client service and contribute to store goals.
- Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
- Promote an inclusive culture where team members feel empowered and supported.
- Follow company policies and help create a safe and enjoyable shopping experience.
- Maintain punctuality and consistent attendance, and be available during peak retail operations, including nights, weekends, and holidays.
Benefits
- Comprehensive healthcare and wellbeing benefits, subject to eligibility.
- A stated commitment to inclusion and belonging, celebrating and respecting the uniqueness of the beauty community.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
