Sales Support Associate - Bilingual ( English and Spanish)

Ingram Micro•Doral, FL

2d•Hybrid

About The Position

The Sales Support Specialist ensures customer orders are processed accurately, efficiently, and within established service-level agreements. The role is a liaison between customers, sales teams, vendors, and internal stakeholders, supporting the end-to-end order lifecycle from receipt through fulfillment and invoicing. It requires full proficiency in English and Spanish and involves working in a fast-paced environment while managing multiple priorities.

Requirements

High school diploma or equivalent.
Minimum 2–3 years of experience in order management, order processing, customer operations, sales support, supply chain, customer service, or a related operational role.
Experience processing purchase orders and managing customer orders in a high-volume environment.
Strong attention to detail and ability to identify and resolve discrepancies quickly and accurately.
Ability to learn new systems, software applications, and business processes quickly.
Excellent verbal and written communication skills.
Ability to build effective working relationships with customers, vendors, and internal stakeholders.
Ability to manage multiple priorities while maintaining a high degree of accuracy.
Customer-focused mindset and commitment to service excellence.
Full proficiency in English and Spanish.

Nice To Haves

Associate's degree or post-secondary education.
Experience working with ERP, order management, CRM, or distribution platforms.

Responsibilities

Process customer orders and purchase orders accurately and within established service-level agreements, including same-day processing expectations.
Review orders for completeness and accuracy, validating customer information, end-user details, product specifications, pricing, and required documentation.
Use Xvantage and other internal systems to place, track, and manage orders throughout fulfillment.
Research and verify product information, SKUs, availability, and vendor requirements.
Coordinate with vendors to confirm inventory availability, order status, shipment schedules, and delivery requirements.
Monitor open orders and follow up proactively on exceptions, delays, backorders, and fulfillment issues.
Communicate with customers about delivery options, including partial and complete shipments.
Collaborate with sales teams, customer service, logistics, and other internal stakeholders to resolve order-related inquiries and issues.
Ensure orders are invoiced accurately following fulfillment and customer confirmation.
Identify opportunities to improve operational efficiency, customer experience, and order management processes.
Deliver a high level of customer service while managing multiple priorities.