Sales Support Associate - Bilingual ( English and Spanish)
About The Position
The Sales Support Associate processes customer orders accurately, efficiently, and within established service-level agreements. The role serves as a liaison among customers, sales teams, vendors, and internal stakeholders, supporting the order lifecycle from receipt through fulfillment and invoicing. It involves order entry and review, research into product and vendor requirements, fulfillment tracking, exception handling, customer communication, and collaboration across operational teams. The role also identifies opportunities to improve operational efficiency, customer experience, and order management processes while delivering strong customer service in a fast-paced environment. The position follows a hybrid schedule with three days on-site and requires full proficiency in English and Spanish.
Requirements
- High school diploma or equivalent required.
- Minimum 2–3 years of experience in order management, order processing, customer operations, sales support, supply chain, customer service, or a related operational role.
- Experience processing purchase orders and managing customer orders in a high-volume environment.
- Strong attention to detail and ability to identify and resolve discrepancies quickly and accurately.
- Ability to learn new systems, software applications, and business processes quickly.
- Experience with ERP, order management, CRM, or distribution platforms.
- Excellent verbal and written communication skills.
- Ability to build effective working relationships with customers, vendors, and internal stakeholders.
- Ability to manage multiple priorities while maintaining a high degree of accuracy.
- Customer-focused mindset and commitment to service excellence.
- Full proficiency in English and Spanish.
- Must pass a drug test and successfully pass a pre-employment background check.
Nice To Haves
- Associate's degree or post-secondary education.
Responsibilities
- Process customer orders and purchase orders accurately and within established service-level agreements, including same-day processing expectations.
- Review orders for completeness and accuracy, including customer and end-user information, product specifications, pricing, and required documentation.
- Use Xvantage and other internal systems to place, track, and manage orders through fulfillment.
- Research and verify product information, SKUs, availability, and vendor requirements.
- Coordinate with vendors to confirm inventory, order status, shipment schedules, and delivery requirements.
- Monitor open orders and follow up proactively on exceptions, delays, backorders, and fulfillment issues.
- Communicate delivery options, including partial and complete shipments, to customers.
- Collaborate with sales, customer service, logistics, and other internal stakeholders to resolve order-related inquiries and issues.
- Ensure orders are invoiced accurately after fulfillment and customer confirmation.
- Identify opportunities to improve operational efficiency, customer experience, and order management processes.
- Manage multiple priorities while delivering a high level of customer service in a fast-paced environment.
Benefits
- Medical, dental, and vision coverage
- 401(k) matching beginning on day one of employment
- Vacation time, sick days, and holiday pay
- Work-life balance
- Paid parental leave
- Tuition reimbursement
- Bonus opportunities
- Health savings account (HSA) and flexible spending account (FSA)
- Life insurance
- Short- and long-term disability coverage
- Employee resource groups
- Employee referral bonuses
- Merit increases, annual bonus or sales incentives, and long-term incentives may be available for eligible roles
- Wellbeing benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
