Sales Support Associate II

kate spade new york•Orlando, FL

6d•$15 - $22•Onsite

About The Position

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. The associate supports the brand’s commitment to customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate work supporting product flow from receipt through point of sale is essential. The role includes welcoming clients, operating point-of-sale systems, handling and organizing merchandise, replenishing the sales floor, supporting visual merchandising, and maintaining store standards. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. The associate must be able to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and climb, bend, kneel, and maneuver in the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients with warmth and professionalism, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.