Sales Support Associate I-II
About The Position
The Sales Support Associate receives comprehensive training on products and services offered by the Components Division, with a focus on the semiconductor and general vacuum equipment industries. The role is part of a multi-year development program intended to build skills and qualifications for future opportunities in sales, product management, marketing, and field operations. Under general supervision, the associate supports customers and sales teams with product and service inquiries, order status checks, customer quotations, and sales follow-up. The position also provides opportunities for proactive business development and direct customer communication. It offers interdisciplinary experience and knowledge of Ebara’s business practices, products, and the semiconductor industry, with a potential career path into sales, segment management, or technical and product support.
Requirements
- Bachelor’s or associate degree in Business or Marketing, or equivalent technical experience in an engineered product industry.
- One to five years of sales or marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career growth.
- Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Sufficient PC skills to manage information and prepare reports and presentations independently.
- Strong customer relations skills by telephone.
- Self-starter.
- Strong relationship-building skills and ability to collaborate effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Excellent written and oral communication skills.
- Ability to lift 35 pounds unassisted from floor to waist level.
- Ability to perform essential job functions, including operating associated machinery or equipment.
- Ability to work in a cross-cultural, demanding, and dynamic environment.
- Ability to perform job functions without posing a direct threat of harm to oneself, others, or property.
- Ability to adhere to Ebara personnel policies and practices, including attendance and punctuality requirements.
- Ability to work under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
Responsibilities
- Provide technical assistance to customers and sales personnel by telephone.
- Follow up on cold and warm leads to advance the sales process.
- Prospect potential accounts to develop sales leads at leadership’s direction.
- Make outbound calls and send emails to create customer contact.
- Make in-person sales calls with a responsible account manager.
- Qualify potential customer accounts for sales potential.
- Lead regional product campaigns in collaboration with the product marketing team.
- Understand and demonstrate products or services to customers.
- Set and meet sales goals and objectives established by leadership.
- Prepare and provide paper quotations to customers.
- Provide sales orders and proper documentation for order entry.
- Monitor and track orders using available tracking systems.
- Assist customers with delivery issues and timelines.
- Create presentation materials from data collected through customer interactions.
- Follow Ebara safety policies and complete required safety training.
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
