Sales Support Associate II

Tapestry•Katy, TX

About The Position

The Sales Support Associate II is an integral part of store success and efficiency, with responsibility for delivering friendly, efficient customer interactions at the cash wrap and maintaining a well-kept sales floor. The role supports the flow of products from receipt through point of sale and helps create a positive, lasting impression for customers. The associate welcomes customers, provides personalized assistance, supports sales and store operations, and serves as a Coach brand ambassador. The position includes operating point-of-sale systems, processing and organizing shipments and transfers, managing stock and replenishment, maintaining visual merchandising and housekeeping standards, and following Loss Prevention guidelines. The job description notes that the listed duties are representative and not exhaustive.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience may be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate POS systems accurately, keep the cash wrap organized, and handle cash and payment media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.