Sales Support Associate II

kate spade new york•Grand Prairie, TX

6d•$15 - $20

About The Position

The Sales Support Associate II is an integral part of the store’s success and efficiency, with a focus on delivering friendly, efficient service and supporting the brand’s customer commitment. The role creates a positive impression through interactions at the cash wrap and by maintaining a well-organized sales floor. It also supports the movement of product from receipt through point of sale, including shipment processing, stock management, replenishment, and visual merchandising. The associate welcomes and assists customers, supports sales-floor activity, operates point-of-sale systems, and handles cash and payment media according to policy. The role also helps maintain store housekeeping and loss-prevention standards. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.
Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate point-of-sale systems accurately, maintain cash-wrap organization, and handle cash and payment media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.