Sales Support Associate II

Tapestry•Orlando, FL

4d•$15 - $22

About The Position

The Sales Support Associate II is an integral part of the store’s success and efficiency, supporting the brand’s commitment to customer service. The role creates positive customer experiences through friendly, efficient interactions at the cash wrap and by maintaining a well-organized sales floor. It also supports the accurate flow of products from receipt through point of sale. The associate welcomes customers, provides personalized assistance, supports sales floor and point-of-sale activities, and acts as a brand ambassador. The position also handles shipments, transfers, stock replenishment, visual merchandising, cash-wrap organization, and housekeeping while following company policies and Loss Prevention guidelines. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, and public holidays.

Requirements

At least 1 year of prior retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience may be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and other payment media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.