Sales Support Associate II

kate spade new york•New York, NY

8d•$15 - $22

About The Position

The Sales Support Associate role is an integral part of the store’s overall success and efficiency, supporting Coach’s brand commitment through customer service, friendly and efficient cash-wrap interactions, and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale, with accurate and effective work across customer service, point-of-sale operations, inventory, and visual merchandising. The associate welcomes and assists customers, operates the POS, handles cash and media according to policy, supports sales-floor activities, and manages product receipt, organization, replenishment, and stockroom standards. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. Physical duties include regularly lifting at least 25 pounds (and occasionally up to 50 pounds), climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; a combination of education and experience will be considered.
Current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.