Sales Support Associate - Utilities

Noramco • Mississauga, ON

9d • Onsite

About The Position

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

Requirements

• Grade 12 minimum completed
• Ideally 1-2 years of related experience
• Strong communication and people skills, initiative
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK)
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed
• Good knowledge of English and/or French written and spoken
• Strong ability and desire to develop and grow skills

Responsibilities

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards
• Proactively suggest associated and/or alternate products as needed
• Promotes focus product items
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks)
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities
• Support in other tasks as needed (purchasing / inventory management)

Benefits

• Annual profit-sharing
• Flexible group insurance plan customizable to your needs
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP)
• Group RRSP with employer contribution and TFSA
• Postsecondary Scholarship Program for our employee’s children
• Charging terminals available at our facilities
• Years of Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED