Sales Support Associate

Tierpoint • ,

2d • $60,000 - $97,778 • Remote

About The Position

This person is responsible for supporting our regional sales teams and providing superior customer support. The #1 goal is to become an expert in our sales process and systems to support the outside sales team; increase their selling time with efficiency and to allow us to better and more quickly service TierPoint’s clients. This position provides an opportunity to learn to sell leading-edge solutions for the leading Hybrid Cloud provider in the industry.

Requirements

• Minimum of 1-year sales support or related function
• Ability to quickly learn the TierPoint sales process and systems
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge
• Ability to maintain and expand existing account relationships.
• Experience with Netsuite CRM and/or Callidus CPQ
• Experience working at a technology company
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Nice To Haves

• Prior experience particularly in the data center industry
• Bachelor’s Degree preferred

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Become an expert in our quoting and contracts systems to support the sales team.
• Support many tasks across multiple salespeople in various geographic regions.
• Responsible for order entry and ensuring accuracy.
• Responsible for customer support including billing questions, service audits, renewals, and small upgrades.
• Responsible for assisting sales with client proposals and presentations.
• Staying current on new technology, our offerings, and opportunities to expand accounts.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level