Sales Support Associate

MCAP•Toronto, ON

2d•CA$48,000 - CA$53,000•Hybrid

About The Position

This position is responsible for overall administrative support for the Broker Origination MCAP, RMG, and MERIX sales teams. This role is primarily responsible for completing new broker registrations and maintenance of existing broker data for MCAP, RMG, MERIX, and all sub-servicing brands. Other duties include portal (Professor, Gateway, and Explore) login creations, portal maintenance, maintaining Salesforce information, reporting for the Broker Origination Sales teams, and participation in various projects and initiatives. Additionally, the role is responsible for advising appropriate departments/teams to update interest rates related to MCAP and/or RMG for all systems.

Requirements

3 years office and mortgage experience
2 years or more client facing experience
Exceptional oral and written communication skills
Excellent organizational and time management skills
Keen attention to detail and accuracy
Ability to multi-task and prioritize work in a fast-paced environment
Strong analytical, problem-solving, and critical thinking skills
Proven ability to foster relationships
Strong customer service skills
Self-driven and motivated with the ability to work both independently and in a team environment
Carries out duties with integrity and takes responsibility for actions
Strong marketing and/or customer loyalty understanding

Responsibilities

Manage new broker registration process (all lenders/brands)
Triage broker submissions which fail ingestion into Liberty (enterprise underwriting system) and notify stakeholders accordingly (all lenders/brands)
Manage new Professor, Gateway, & Explore account set ups
Troubleshoot broker portal inquiries via Sales teams
Work with Sales team to manage broker changes (update all impacted systems)
Maintain and update broker contact information in Liberty (enterprise underwriting system) and Salesforce
Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
Execute Rate Change Process (MCAP and RMG); inform all relevant areas of changes
Provide support on promotions and reports as required by VP/Director Sales, Underwriting, and BIE
Update rates on broker portals and Salesforce
Prepare files for daily upload to Salesforce; ensure successful upload & troubleshoot errors
Project coordination for special Sales & Operational initiatives, including process/system enhancements and system testing when required
Ongoing maintenance of Standard Operating Procedure (SOP) process documents