Sales Support Associate

Servco Pacific Inc. • Honolulu, HI

2d • $17 - $22 • Onsite

About The Position

The Sales Support Associate at Servco Toyota Honolulu will play a key role assisting our Sales Consultants with answering phone calls, scheduling sales loaners and delivery appointments, preparing required documents and greeting guests that visit the dealership. This person will also schedule port installed options, perform product demonstrations, vehicle test drives, service and parts overview, inspect vehicles prior to delivery for quality control, and assist with vehicle delivery to customers including handling of delivery paperwork.

Requirements

• High school graduate or equivalent
• Minimum six months of customer service work experience
• Excellent customer relations skills
• Strong verbal and written communication skills
• Basic proficiency with Microsoft Word and Excel
• Valid driver’s license and good driving record
• Ability to operate standard and automatic transmission for a variety of sizes of vehicles
• Must be customer focused and practice active listening skills
• Detail oriented, organized, with good follow-through
• Must be a self-starter and able to multi-task

Nice To Haves

• Automotive sales or service experience preferred
• DealerTrack knowledge preferred

Responsibilities

• Answer and retrieve telephone messages for assigned sales consultants
• Assist new customers with service appointments
• Schedule loaners for sales & service customers
• Manage vehicle loaners (check availability, reserve vehicles, and obtain proper paperwork)
• Meet and greet sales customers in absence of sales consultant
• Schedule port installed options with VPC and outside vendors
• Update of DealerTrack reports, prospects, pending deals and sold units
• Assist sales with picking up vehicle for deliveries, as needed
• Manage key inventory by sorting and pulling keys for other locations when car is sold
• Check that all accessories are installed per customer’s specifications
• Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled
• Prepare VPC vehicle transfer sheets for the car carrier
• Maintain sales consultant ‘s office and monitor loaner/sold unit keys
• Call customers when license plates arrive and assist with license plate installation
• Assist with parts, forms and purchase orders

Benefits

• Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity.
• From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.
• For over 100 years, we have been dedicated to superior service, to both our customers and team members.
• We look forward to helping you create Life: Moments that matter to you.
• At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members.
• Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED