Technical Support Specialist - Utilities

Badger Meter•Milwaukee, WI

7d•Onsite

About The Position

As a Technical Product Specialist I at Badger Meter, you’ll serve as a key point of contact for customers across North America—helping them troubleshoot issues, restore service, and get the most out of our smart water solutions. This is a high-impact, customer-facing technical support role where you’ll combine problem-solving skills with clear communication to guide customers through real-world product challenges. You’ll play a critical role in maintaining customer confidence—especially during time-sensitive or high-pressure situations. If you thrive on solving problems, enjoy helping customers, and can stay calm and focused in a fast-paced environment, this role offers a strong foundation to build a career in technical support, engineering, or product.

Requirements

Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
Ability to stay composed and effective in fast-paced or high-pressure situations
Demonstrated problem-solving skills and ability to follow structured troubleshooting processes
Strong attention to detail and documentation accuracy
Ability to manage multiple tasks and customer interactions simultaneously

Nice To Haves

Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
0–2 years of experience in technical support, customer support, or a similar role
Exposure to hardware, software, or connected/IoT products
Familiarity with CRM or ticketing tools

Responsibilities

Respond to customer inquiries via phone, email, and other communication channels with professionalism and urgency
Diagnose and resolve product issues using structured troubleshooting methods
Clearly explain technical concepts to customers with varying levels of technical knowledge
Document interactions, troubleshooting steps, and outcomes with accuracy and detail
Build trust with customers by actively listening, clarifying issues, and confirming solutions
Maintain a calm, confident presence when working with frustrated or impacted customers
Use de-escalation techniques to manage challenging conversations
Partner with cross-functional teams (Engineering, Product, Customer Care) to resolve complex issues
Escalate issues outside your scope while maintaining ownership of the customer experience
Support internal teams, including Customer Service, with product and configuration questions
Manage multiple customer interactions in a high-volume support environment
Prioritize competing requests and adapt quickly during peak periods or service disruptions
Participate in rotational on-call or after-hours support as needed

Benefits

Competitive Pay
Annual Bonus Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options