Utilities Technical Lead

Accenture•Chicago, IL

5d•Hybrid

About The Position

Accenture is seeking an experienced Utilities OpenText, SAP IS-U, Cloud and Agentic AI Technical Lead to design, implement, migrate, administer, and support enterprise OpenText solutions integrated with SAP IS-U and SAP S/4HANA. This role demands a strong understanding of the Utilities industry, coupled with hands-on expertise in the OpenText ECM and CCM technology stack. The successful candidate will be responsible for the installation, configuration, upgrading, management, monitoring, troubleshooting, and optimization of Tier 1 OpenText applications within complex on-premises and AWS cloud environments. The role requires a blend of technical and functional knowledge related to customer communications, enterprise content management, document archiving, SAP content integrations, billing correspondence, customer documents, regulatory communications, and high-volume document processing in a Utilities setting. Additionally, experience in designing and building Agentic AI and machine learning solutions, including AI agents, retrieval-augmented generation systems, document intelligence, model fine-tuning, evaluation frameworks, AI-powered automation, predictive monitoring, and intelligent document processing is essential. Travel may be required for this role, with the amount varying from 0 to 100% based on business needs and client requirements.

Requirements

Minimum of 6 years of experience in Utilities, cloud and SAP with strong hands-on delivery experience.
Minimum of 5 years of leadership experience as a team lead, technical lead, or delivery lead.
Minimum of 5 years of experience in OpenText Application Support, Cloud Modernization and AI Enablement.
Bachelor’s Degree or equivalent (12 years) work experience (If an, Associate’s Degree with 6 years of work experience).

Responsibilities

Design, implement, migrate, administer, and support enterprise OpenText solutions integrated with SAP IS-U and SAP S/4HANA.
Install, configure, upgrade, manage, monitor, troubleshoot, and optimize Tier 1 OpenText applications in complex on-premises and AWS cloud environments.
Understand both the technical and functional aspects of customer communications, enterprise content management, document archiving, SAP content integrations, billing correspondence, customer documents, regulatory communications, and high-volume document processing within a Utilities organization.
Design and build Agentic AI and machine learning solutions, including AI agents, retrieval-augmented generation systems, document intelligence, model fine-tuning, evaluation frameworks, AI-powered automation, predictive monitoring, and intelligent document processing.