Utilities Technical Coordinator
About The Position
The Utilities section of Energy and Sustainability operates the University energy infrastructure system on a 24-hour, 365 day per year basis. Production facilities include a combined cycle gas turbine plant, a hydroelectric plant, a water filtration plant, and multiple chilled water plants. This job provides the opportunity to work in a team environment with staff who take great pride in producing steam, electricity and chilled water for Cornell University. The Utilities Production group maintains and operates state-of-the-art utility equipment such as steam package boilers, steam turbines, air compressors, pumps, and centrifugal chillers, and oversees the design and construction of new systems. From Combined Heat and Power (CHP) to hydroelectric generation, the Central Energy Plant (CEP) does it all. This is rewarding work that supports the university’s mission of teaching, research, and outreach. The Utilities Technical Coordinator plays a critical role in developing and implementing business processes that improve workflow and enable efficient management. Successful candidates enjoy working in an environment with clear instructions, well defined rules, and organized information. They are self-driven and can learn details about utility systems and equipment by reading manuals, contacting the manufacturer, field inspection, and collaborating with other staff. Skills for success in this role require strong technical writing skills, excellent attention to detail, and the ability to organize information concisely. The Utilities Technical Coordinator will develop, write, update, audit, co-facilitate, and train on plant wide Instructions, Standard Operating Procedure (SOP) program, safety program, Lock-Tag-Verify (LTV) program, qualification programs, tabletop exercises, CEP long-range training program, operations bulletins, newsletters, information archiving, data collection, change management processes, and action item lists. The Utilities Technical Coordinator will administer the Utility Quality Management System (UMS), help develop KPIs, and support and lead facility tours. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Requirements
- Bachelor’s degree in communication, engineering technology, or related field
- At least 3 years’ experience working as a trainer, with technical document development, or with Quality Management Systems in an industrial setting, or equivalent combination
- Technical competence to learn new utility systems and equipment
- Ability to read and understand technical drawings and manuals
- Excellent technical writer. Organizes information in a concise and understandable way
- Strong presentation skills and comfortable with public speaking
- Works independently with moderate supervision
- Proficient with MS Office Suite
- Experience modeling values that support inclusion, belonging, and wellbeing.
- Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Nice To Haves
- Experience working in a utility plant producing steam, electricity, or chilled water.
- Experience developing training materials and writing programmatic instructions from scratch
- Experience with graphic/video editing
Responsibilities
- Develop, write, update, audit, co-facilitate, and train on plant wide Instructions
- Develop, write, update, audit, co-facilitate, and train on Standard Operating Procedure (SOP) program
- Develop, write, update, audit, co-facilitate, and train on safety program
- Develop, write, update, audit, co-facilitate, and train on Lock-Tag-Verify (LTV) program
- Develop, write, update, audit, co-facilitate, and train on qualification programs
- Develop, write, update, audit, co-facilitate, and train on tabletop exercises
- Develop, write, update, audit, co-facilitate, and train on CEP long-range training program
- Develop, write, update, audit, co-facilitate, and train on operations bulletins
- Develop, write, update, audit, co-facilitate, and train on newsletters
- Develop, write, update, audit, co-facilitate, and train on information archiving
- Develop, write, update, audit, co-facilitate, and train on data collection
- Develop, write, update, audit, co-facilitate, and train on change management processes
- Develop, write, update, audit, co-facilitate, and train on action item lists
- Administer the Utility Quality Management System (UMS)
- Help develop KPIs
- Support and lead facility tours
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children’s Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
