Sales Support Associate Manager

Henkel•Culver City, CA

About The Position

The Sales Support Associate Manager supports Henkel’s Consumer Brands business unit, which includes Laundry & Home Care and Hair products. The role creates and maintains customer-specific order forms and sales materials covering approved activities, pricing, account requirements, new product introductions, promotions, sampling initiatives, and account priorities. It distributes accurate, complete materials to key account managers (KAMs) on established timelines. The position leads the initiation and consolidation of internal forecasts for new product initiatives, coordinating timelines with the New Product Development (NPD) team and sharing finalized quantities with cross-functional teams. It works with Sales to plan sampling campaigns, communicates forecast needs to Demand Planning, and coordinates shipment timing with the internal shipping team. The role also initiates pricing approval requests under CSDA guidelines, prepares supporting information for leadership review, and forwards approved documentation to the Sales Support Director for system setup. It monitors customer promotional orders against commitments, partners with account managers on outstanding orders and action plans, and creates ad hoc sales reports using the Sales BI reporting platform.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
3 years of experience in sales or marketing.
Excellent communication, organization, and project management skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Excel and PowerPoint.
Self-motivation and ability to work independently while collaborating effectively with remote team members.

Responsibilities

Create and maintain customer-specific order forms that support approved activities, pricing, and account requirements.
Develop sales materials describing key bi-monthly activities for assigned customer accounts, including new product introductions, promotional programs, sampling initiatives, and key account priorities.
Provide KAMs with accurate, complete, customer-specific sales support materials and related communications according to established timelines.
Initiate and consolidate internal forecasts supplied by sales directors for new product initiatives; coordinate timelines with the NPD team and share final quantities with internal cross-functional teams.
Work with the sales team to identify sampling requirements for new product launches, communicate forecast needs to Demand Planning, and coordinate shipment schedules with the internal shipping team.
Initiate pricing approval requests in accordance with CSDA guidelines and prepare relevant business considerations and supporting information for leadership review.
Send approved pricing documentation to the Sales Support Director for official system setup.
Review customer promotional orders against original commitments and partner with account managers on outstanding orders and action plans.
Create ad hoc sales reports using the Sales BI reporting platform.