Sales Support Manager
About The Position
The Sales Support Manager leads a team of sales support Supervisors and Customer Service Representatives serving TestEquity’s business segments. The role oversees strategically priced quotes, customer communications, and order placement through the ERP system while driving sales growth and identifying opportunities. The manager partners with internal departments and external sales leaders to align strategies, improve customer engagement, and support sales initiatives. This fast-paced position calls for an energetic, focused leader with a strong sense of urgency and a sales-driven mindset. The position is responsible for team performance, service quality, coaching, staffing, and process improvement. It also supports strategic account planning, revenue growth, product knowledge, customer issue resolution, and the effective use of company resources and systems. The role has approximately four to seven direct reports and directs daily activities and performance management.
Requirements
- At least 4 years of experience with T&M or EPS products and applications.
- At least 5 years in a progressive leadership position.
- Computer knowledge, including MS Office and ERP/CRM system use.
- Passion for learning about customer and prospect needs and solutions.
- Excellent verbal and written communication skills.
- Ability to safely and successfully perform essential job functions in accordance with ADA, FMLA, and other applicable federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Authorization to work in the United States without sponsorship; TestEquity does not sponsor work visas.
Nice To Haves
- Infor CSD experience.
Responsibilities
- Lead sales support for TestEquity’s business customers.
- Monitor KPIs, adjust staffing to meet SLAs, and hold the team accountable to service metrics.
- Build a positive work environment aligned with the Culture of Accountability.
- Perform quality control of team work and provide training and coaching.
- Partner with internal and external leadership teams to maintain process quality and efficiency and identify improvement opportunities.
- Work with internal partners to use company resources, sales-enablement tools, and preferred suppliers to maximize customer return on investment.
- Facilitate strategic account planning and develop growth opportunities to achieve product growth objectives.
- Drive year-over-year account growth and increased sales revenue.
- Provide operational and competitive resources to enable sales growth.
- Conduct and oversee qualitative and quantitative research to define value propositions for current and potential customers.
- Build alliances with industry partners and networks, using analytic methodologies to ground value propositions in customer and market-segment data.
- Improve team product knowledge by working with manufacturers’ training specialists, product management, online resources, and other training opportunities.
- Ensure the team understands TestEquity’s product suite, including TestEquity, Jensen, Techni-Tool, TEQ, and Hisco, and can sell across company product lines.
- Provide daily metrics reporting, feedback, and coaching to team members.
- Resolve customer issues to achieve beneficial resolutions.
- Provide input and insight into team goals.
- Provide ERP system support and technical and internal or external resources to address system issues and support team productivity.
- Support the company’s goal of being a Single Source Provider through quality, helpful, and thorough customer interactions.
- Perform other duties as assigned and take on additional responsibilities as needed to ensure effective team management and representation of TestEquity.
- Be directly and indirectly responsible for product quality.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
