Sales Support Manager
About The Position
The Sales Support Manager leads a team of sales support Supervisors and Customer Service Representatives supporting TestEquity’s business segments. The position oversees strategically priced quotes, customer communications, and order placement through the ERP system while driving sales growth, identifying opportunities, and ensuring support activities contribute to revenue generation. The manager partners with internal departments and external sales leaders to align strategies, optimize customer engagement, and support sales initiatives. This fast-paced role calls for a focused, energetic leader with a strong sense of urgency and a sales-driven mindset. The role manages daily team activities, performance, service metrics, staffing, quality control, training, and coaching. It also contributes to strategic account planning, product growth, customer value propositions, and the company’s goal of serving as a single-source provider. The position may take on other responsibilities as needed to manage the team effectively and represent TestEquity.
Requirements
- At least 4 years of experience with T&M or EPS products and applications.
- At least 5 years in a progressive leadership position.
- Computer knowledge, including MS Office and ERP/CRM system usage.
- Applicants must be authorized to work in the United States without sponsorship; TestEquity does not sponsor work visas.
- Ability to safely and successfully perform essential job functions in compliance with ADA, FMLA, and other applicable federal, state, and local standards, including meeting qualitative or quantitative productivity standards.
Nice To Haves
- Infor CSD experience.
- Passion for learning about customer and prospect needs and solutions.
Responsibilities
- Provide sales support leadership for TestEquity business customers.
- Monitor KPIs, adjust staffing to meet SLAs, and hold the team accountable to established service metrics.
- Build a positive work environment aligned with the Culture of Accountability.
- Perform quality control of team work and provide training and coaching.
- Partner with internal and external leadership teams to ensure process quality and efficiency and identify improvement opportunities.
- Collaborate with internal partners, sales-enablement resources, and preferred suppliers to maximize customers’ return on investment.
- Facilitate strategic account planning and develop growth opportunities to meet product growth objectives.
- Drive year-over-year account growth and increases in sales revenue.
- Provide operational and competitive resources that enable sales growth.
- Conduct and oversee qualitative and quantitative research to define value propositions for current and potential customers.
- Build alliances with industry partners and networks, using analytic methodologies to ground value propositions in empirical customer and market-segment data.
- Elevate team product knowledge by working with manufacturers’ training specialists, product management, online resources, and other training opportunities.
- Ensure the team understands the TestEquity, Jensen, Techni-Tool, TEQ, Hisco, and other company product lines and can sell across them.
- Provide daily metrics reporting, feedback, and coaching to team members.
- Resolve customer issues to achieve beneficial outcomes.
- Provide input and insight into team goals.
- Provide ERP system support and technical and internal or external resources to resolve system issues and support team productivity.
- Support the company’s single-source-provider goal through quality, helpful, and thorough customer interactions.
- Perform other duties assigned by management and take on additional responsibilities as needed for effective team management and representation of TestEquity.
- Be directly and indirectly responsible for product quality.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
