Sales Support Manager

TESTEQUITY LLC•Moorpark, CA

2d•$71 - $90

About The Position

The Sales Support Manager leads a team of sales support Supervisors and Customer Service Representatives serving TestEquity’s business segments. The role oversees strategically priced quotes, customer communications, and order placement through the ERP, while driving sales growth and identifying opportunities to increase revenue. The manager works closely with internal departments and external sales leaders to align strategies, improve customer engagement, and support sales initiatives. It calls for an energetic, focused, sales-driven leader with a strong sense of urgency. The position manages daily team performance, staffing, service levels, quality, training, and coaching. It also supports strategic account planning, customer and market research, product knowledge, ERP-related problem solving, and collaboration with internal and external partners. The manager helps ensure that customer interactions are thorough and helpful and that the company’s product lines support its goal of being a single-source provider. Other duties may be assigned to support effective team management and the business.

Requirements

Minimum of 4 years of experience with T&M or EPS products and applications.
Minimum of 5 years in a progressive leadership position.
Computer knowledge, including MS Office and ERP/CRM system use.
Passion for learning about customer and prospect needs and solutions.
Excellent verbal and written communication skills.
Ability to safely and successfully perform the essential job functions in accordance with applicable ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Authorization to work in the United States without sponsorship; TestEquity does not sponsor work visas.

Nice To Haves

Infor CSD experience.

Responsibilities

Provide sales support leadership for TestEquity business customers.
Monitor KPIs, adjust staffing to meet SLAs, and hold the team accountable to service metrics.
Build a positive work environment aligned with the Culture of Accountability.
Review team work for quality and provide training and coaching.
Partner with internal and external leadership to improve process quality and efficiency and prioritize improvement opportunities.
Use internal resources, sales-enablement tools, and preferred suppliers to maximize customers’ return on investment.
Facilitate strategic account planning and identify growth opportunities to meet product growth objectives.
Drive year-over-year account growth and sales revenue increases.
Provide operational and competitive resources to enable sales growth.
Conduct and oversee qualitative and quantitative research to define value propositions for current and potential customers.
Build alliances with industry partners and networks, using analytic methodologies to ground value propositions in customer and market-segment data.
Develop team product knowledge by working with manufacturers’ training specialists, product management, online resources, and other training opportunities.
Ensure the team understands TestEquity’s product suite, including TestEquity, Jensen, Techni-Tool, TEQ, and Hisco, and can sell across company product lines.
Provide daily metrics reporting, feedback, and coaching to team members.
Resolve customer issues to achieve beneficial outcomes.
Provide input and insight into team goals.
Provide ERP system support and technical and internal or external resources to resolve system issues and support team productivity.
Support the company’s goal of being a Single Source Provider through quality, helpful, and thorough customer interactions.
Perform other duties assigned by management and additional responsibilities as needed to support effective team management and business operations.
Maintain direct and indirect responsibility for product quality.