Sales Support Manager

Testequity Hisco Group•Moorpark, CA

19h

About The Position

The Sales Support Manager leads a team of sales support Supervisors and Customer Service Representatives supporting TestEquity’s business segments. The role manages quote development and pricing, customer communications, order placement through the ERP, and sales-support activities that contribute to revenue generation and growth. The manager partners with internal departments and external sales leaders to align strategies, improve customer engagement, and support sales initiatives. It calls for an energetic, focused leader with urgency and a sales-driven mindset. The position oversees service levels, staffing, quality control, training, coaching, and team performance. It also supports account planning and growth, provides operational and competitive resources, develops customer and market-based value propositions, and builds product knowledge across TestEquity’s business lines. The manager helps resolve customer and system issues, provides reporting and feedback, and supports the company’s goal of serving as a single-source provider. The role has approximately 4–7 direct reports and directs daily activities and performance management. Other duties may be assigned as needed.

Requirements

At least 4 years of experience with T&M or EPS products and applications.
At least 5 years in a progressive leadership position.
Computer knowledge, including MS Office and ERP/CRM system usage.
Passion for learning about customer and prospect needs and solutions.
Excellent verbal and written communication skills.
Authorization to work in the United States without sponsorship; TestEquity does not sponsor work visas.
Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and applicable federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Nice To Haves

Infor CSD experience.

Responsibilities

Lead sales support Supervisors and Customer Service Representatives serving TestEquity’s business customers.
Monitor KPIs, adjust staffing to meet SLAs, and hold the team accountable to service metrics.
Build a positive work environment aligned with the Culture of Accountability.
Perform quality control and provide team training and coaching.
Partner with internal and external leadership to improve process quality and efficiency and prioritize improvement opportunities.
Coordinate with internal partners, sales-enablement tools, and preferred suppliers to maximize customer return on investment.
Facilitate strategic account planning and identify growth opportunities to meet product growth objectives.
Drive year-over-year account growth and sales revenue increases.
Provide operational and competitive resources that enable sales growth.
Oversee qualitative and quantitative research to define value propositions for current and prospective customers.
Build alliances with industry partners and networks, using analytic methodologies to ground value propositions in customer and market-segment data.
Develop team product knowledge with manufacturer training specialists, product management, online resources, and other training opportunities.
Ensure the team understands the TestEquity, Jensen, Techni-Tool, TEQ, Hisco, and other company product lines and can sell across them.
Provide daily metrics reporting, feedback, and coaching to team members.
Resolve customer issues toward beneficial outcomes.
Provide input and insight into team goals.
Provide ERP-system support and coordinate technical and internal or external resources to resolve system issues and support team productivity.
Support the company’s goal of being a single-source provider through quality, helpful, and thorough customer interactions.
Perform other duties assigned by management to support effective team management and representation of TestEquity.
Remain directly and indirectly responsible for product quality.