Sales Support Manager

Testequity Hisco Group•Schaumburg, IL

11h

About The Position

The Sales Support Manager leads a team of sales support Supervisors and Customer Service Representatives supporting TestEquity’s business segments. The role oversees strategically priced quotes, customer communications, and order placement through the ERP system while driving sales growth and identifying opportunities. The manager partners with internal departments and external sales leaders to align strategies, improve customer engagement, and support sales initiatives. This fast-paced role calls for a focused, energetic leader with a strong sense of urgency and a sales-driven mindset. The position provides leadership for sales support operations, including KPI and SLA oversight, staffing adjustments, quality control, coaching, training, process improvement, account planning, and product knowledge development. It supports the company’s goal of serving as a Single Source Provider by ensuring helpful, thorough, and high-quality customer interactions. The role has approximately four to seven direct reports and is responsible for directing daily activities and performance management. Other responsibilities may be added as needed, and the manager performs other duties assigned by management. Applicants must be authorized to work in the United States without sponsorship; TestEquity does not sponsor work visas. TestEquity provides equal employment opportunities and prohibits discrimination and harassment across employment terms and conditions.

Requirements

At least 4 years of experience with T&M or EPS products and applications.
At least 5 years in a progressive leadership position.
Computer knowledge, including MS Office and ERP/CRM system usage.
Passion for learning about customer and prospect needs and solutions.
Excellent verbal and written communication skills.
Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other applicable federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Authorization to work in the United States without sponsorship; the employer does not sponsor work visas.

Nice To Haves

Infor CSD experience.

Responsibilities

Provide sales support leadership for TestEquity’s business customers.
Monitor KPIs, adjust staffing to meet service-level agreements, and hold the team accountable to service metrics.
Build a positive work environment aligned with a culture of accountability.
Perform quality control on team work and provide training and coaching.
Partner with internal and external leadership teams to maintain quality and process efficiency and identify improvement opportunities.
Collaborate with internal partners to use company resources, sales-enablement tools, and preferred suppliers to maximize customer return on investment.
Facilitate strategic account planning and develop growth opportunities to meet product growth objectives.
Drive year-over-year account growth and increases in sales revenue.
Provide operational and competitive resources that enable sales growth.
Oversee qualitative and quantitative research to define value propositions for current and potential customers.
Build alliances with industry partners and networks, using analytical methodologies to ground value propositions in customer and market-segment data.
Develop the team’s product knowledge by coordinating with manufacturers’ training specialists, product management, online resources, and other training opportunities.
Ensure the team understands the TestEquity, Jensen, Techni-Tool, TEQ, Hisco, and other company product lines and can sell across them.
Provide daily metrics reporting, feedback, and coaching to team members.
Resolve customer issues to achieve beneficial resolutions.
Provide input and insight into team goals.
Provide ERP system support and technical and internal or external resources to resolve system issues and support team productivity.
Support the company’s goal of being a Single Source Provider through quality, helpful, and thorough customer interactions.
Take on additional responsibilities as necessary to manage the team effectively and represent TestEquity.
Be directly and indirectly responsible for product quality.
Perform other duties assigned by management to support the business.