Sales Support Associate I

kate spade new york•New York, NY

34d•$15 - $22

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing direct customer service in keeping with the Coach brand. The role creates positive customer experiences through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate work supporting product flow from receipt through point of sale is essential. The associate welcomes and assists customers, supports sales-floor activity, operates the point-of-sale system, and handles cash and media according to policy. The role also receives and organizes inventory, replenishes merchandise, maintains stockroom and store standards, and supports visual merchandising and loss prevention. The schedule must be flexible to meet business needs, including nights, weekends, peak season, and high-traffic retail days such as public holidays. The position requires regularly lifting at least 25 pounds, occasionally lifting up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; a luxury retail service environment is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS system accurately, keep the cash wrap organized, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.