Sales Support Coordinator I

Canon Careers•Burlington, NJ

3d•Hybrid

About The Position

Canon Financial Services, Inc. is seeking a Sales Support Coordinator I in Burlington, New Jersey. The role serves as the primary support liaison to Account Representatives (SPOCs) and provides customer service and sales support to SPOCs, independent dealers, resellers, and customers in a team environment. The position is full-time and hybrid, with required office attendance on Wednesdays and Thursdays and the option to work from home the remainder of the week unless business needs require otherwise. Work schedules and office reporting requirements may change based on business needs. Candidates must be flexible with work times and may occasionally be asked to work from 10:30 a.m. to 7:00 p.m. The coordinator supports dealer and reseller relationships, provides lease consulting and product, promotion, and general lease sales support, and responds to inquiries about CFS products, services, and prices. The role also supports sales territories when assigned, documents transactions, maintains Salesforce records, communicates credit decisions when appropriate, and works with Risk Analysts and dealer channel partners to resolve issues and obtain information needed for credit decisions.

Requirements

0–2 years of leasing or related industry experience.
Ability to work effectively in a fast-paced environment.
Working knowledge of leasing industry systems and processes.
Basic understanding of credit and financial concepts.
Strong analytical, mathematical, and computer skills.
Excellent written, verbal, and presentation skills.
Flexibility with work times; may be asked to work 10:30 a.m.–7:00 p.m.

Nice To Haves

College degree preferred, or equivalent experience in relationship management within the leasing industry.

Responsibilities

Develop and maintain dealer and reseller relationships by supporting SPOCs’ daily service functions.
Provide customer service and lease consulting to SPOCs, independent dealers, resellers, and customers.
Provide product, promotion, and general lease sales support to independent dealers to strengthen Canon product sales.
Understand competitors’ products and pricing and update management on market conditions that could affect Canon sales or market share.
Respond to dealer and customer inquiries about CFS products, services, and prices.
Answer inbound calls and emails in accordance with KRAs.
Support the sales team by working assigned territories when required and taking ownership of the workflow.
Work with dealer channel partners to provide accurate and timely information.
Document transactions, ensure accurate application entry, and provide detailed follow-up.
Follow policies and procedures, maintain service standards, and report changes needed to support service quality.
Maintain technical knowledge.
Assist with other duties assigned by management and contribute to team results.
Maintain the Salesforce database through activity history and sales coding.
Develop relationships with ORM’s to jointly resolve appropriate escalated dealer issues.
Communicate credit decisions to dealers and customers when appropriate.
Work with Risk Analysts to obtain additional credit information for credit application decisions.
Apply basic knowledge of the CPI program and HP comprehension.