Sales Support Coordinator I

Canon Financial Services•Burlington, NJ

4d•$18 - $27•Hybrid

About The Position

Canon Financial Services, Inc. is hiring a Sales Support Coordinator I in Burlington, New Jersey. The role is the primary support liaison to Account Representatives (SPOCs) and provides customer service and sales support to SPOCs, Independent Dealers, Resellers, and customers in a team environment. The position offers a hybrid schedule, with in-office work on Wednesdays and Thursdays and the option to work from home on other weekdays unless business needs require additional office attendance. Schedules and reporting requirements may change based on business needs. Candidates must be flexible with work times and may sometimes be asked to work from 10:30 a.m. to 7:00 p.m. The coordinator supports dealer and reseller relationships, sales activities, customer inquiries, credit application workflows, and related account administration. The anticipated pay range is $18.16–$27.19 per hour.

Requirements

0–2 years of leasing or related industry experience.
Ability to work effectively in a fast-paced environment.
Working knowledge of leasing industry systems and processes.
Basic understanding of credit and financial concepts.
Strong analytical, mathematical, and computer skills.
Excellent written, verbal, and presentation skills.
Flexibility with work times; may be asked to work 10:30 a.m.–7:00 p.m.

Nice To Haves

College degree, or equivalent experience in relationship management within the leasing industry.

Responsibilities

Develop and maintain dealer and reseller relationships by supporting SPOC daily service functions and providing lease consulting.
Provide product, promotion, and general lease sales support to Independent Dealers to strengthen Canon product sales.
Understand competitors’ products and prices and update management about market conditions that could affect Canon sales or market share.
Respond to dealer and customer inquiries about CFS products, services, and prices.
Answer inbound calls and emails in accordance with KRA requirements.
Support the sales team in assigned territories when required and take ownership of the workflow.
Work with dealer channel partners to provide accurate and timely information.
Document transactions, ensure accurate application entry, and provide detailed follow-up.
Follow policies and procedures, report changes needed to support high-quality service, and maintain technical knowledge.
Assist with other duties assigned by management and contribute to team results.
Maintain the Salesforce database through activity histories and sales coding.
Develop relationships with ORM’s to jointly resolve appropriate escalated dealer issues.
Communicate credit decisions to dealers and customers when appropriate.
Work with Risk Analysts to obtain additional credit information for credit application decisions.
Apply basic knowledge of the CPI program and HP comprehension.