Sales Support Administrator

Supermicro•San Jose, CA

About The Position

Supermicro is seeking a Sales Support Administrator to serve as a direct contact for its field sales team. The role supports sales operations by processing orders, monitoring inventory, and following up with purchasers on estimated arrival times. It is suited to someone with prior order-processing experience who can work in a high-volume, fast-paced environment. The position also assists with sales-team administration, cross-functional order coordination, sales meetings and presentations, marketing activities, reporting, and order-status data collection.

Requirements

Associate degree required.
0–1 years of direct, related sales support experience.
Strong attention to detail.
Effective organizational skills.
Excellent communication, presentation, and negotiation skills.
Proven ability to identify and resolve issues effectively.

Nice To Haves

Bachelor’s degree preferred.
Prior order-processing experience.

Responsibilities

Respond to inquiries about order status, shipment schedules, account applications, co-op applications, product availability, and pricing.
Assist the sales team with data entry and provide backup for other team members when needed.
Work with production, accounting, and RMA teams to track assembly-order schedules and expedite pending repair orders.
Arrange sales meetings and prepare presentations.
Help process and expedite orders and assist with RMAs.
Assist with product marketing information for email blasts and other marketing activities with the US office.
Generate sales and forecasting reports monthly and quarterly.
Collect data and order-status information.