Aftermarket Sales Support Administrator
About The Position
The Ideal Tridon Group is seeking an Aftermarket Sales Support Administrator for their Corporate Office in Smyrna, TN. This role is responsible for the daily review, processing, and tracking of all quoting activity for assigned National Sales Manager(s) or territory. The individual will generate quotes, review current pricing, troubleshoot pricing issues, and collaborate with the Aftermarket team on business opportunities. This position serves as the main contact for both the customer base and the outside sales force, acting as the liaison between these two groups. The goal is to ensure Ideal Tridon delivers excellent service and a great overall customer experience to grow and retain business through accurate, timely, and consistent quoting.
Requirements
- The ability to read, understand and interpret drawings.
- Outstanding interpersonal and customer service skills.
- Lead by example and be a team player.
- Ability to prioritize.
- Experience with MS Office applications, especially Excel and preferably AS400 system.
- Strong math and analytical skills including the ability to calculate discounts, margins, and percentages.
- Follow and complete instructions given in written, oral, or diagram form.
- Problem-solve and make logical decisions.
- Strong organizational skills.
- Strong written communication skills.
Nice To Haves
- BS Degree in Business, Marketing, or Engineering or equivalent education and experience.
- Three or more years of sales support experience, preferably in Automotive, Municipalities/Utilities, Industrial Fasteners, and/or Marine markets, coupled with previous industrial product pricing background or equivalent education, and effective technical aptitude.
- Superior analytical ability to evaluate markets and develop the business case for potential products or markets.
- Advanced knowledge in spreadsheets, Power Point, and other traditional Microsoft Office applications. An emphasis on Excel, File maker Pro, and AS400 experience is strongly preferred.
- Keen understanding of measurements used in manufacturing, both fractions and decimals.
- Organizational skills to anticipate, plan, prioritize, and self-monitor workload, and handle routine, effective multi-tasking.
- Inter-personal skills to effectively work with co-workers, customers, and external contacts, to respond positively to any need, and self-manage spikes in workload.
Responsibilities
- Quote pricing and details, communicating this information to internal and external customer base.
- Work in a team environment supporting the sales managers and peer Aftermarket Sales personnel.
- Manage and update system with price master maintenance and customer master changes.
- Develop quotes for potential new customers and manage the new account set up process.
- Work on competitive information part interchanges for new and existing customers.
- Interpret and utilize customer prints to develop customer quotes.
- Perform regular pricing and gross margin analysis by customer finding opportunities for pricing improvement.
- Complete all PIES Files, Customer Activation Files, and Customer Information Requests used to update customer ERP systems and enable sales on customer websites.
- Manage price increase for assigned customers, groups, and territories. Work cross functionally with IT on updating the system, communicating with customers, and coordinating with National Sales Managers.
- Responsible for planner input for sales budget and forecast.
- Manage and update all system pricing for respective accounts.
- Manage all trade show pricing, specials, and promotional deals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
