Aftermarket Support Manager

Terex Corporation•Durand, MI

18h

About The Position

The Aftermarket Support Manager is responsible for the commercial performance and strategic development of the MPS aftermarket business throughout North and Central America. This role works closely with the distributor network and collaborates across the organization to drive revenue, margin growth, improve customer support, and identify new aftermarket opportunities.

Requirements

Five or more years of experience in aftermarket, parts, industrial sales, product support, distribution management, or a related commercial field.
Ability and willingness to travel domestically and internationally as required.

Nice To Haves

Bachelor's degree in business, sales, marketing, engineering, or a related field, or an equivalent combination of education and experience.
Experience within aggregates, crushing and screening, heavy equipment, construction equipment, or industrial machinery.
Strong mechanical or technical aptitude.
Experience working with distributors, dealers, or channel partners.
Strong commercial, analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills and the ability to build relationships while maintaining accountability.
Proficiency with Microsoft Office applications.
Experience managing sales targets, forecasts, KPIs, and distributor business plans.

Responsibilities

Lead aftermarket sales performance and develop strategies to achieve annual revenue, margin, and growth objectives by monitoring key performance measures including response times, order accuracy, credits, returns, mis-shipments, and open customer issues.
Establishes sales targets, forecasts, and distributor-specific growth plans.
Review distributor performance, identify underperforming areas, and develop appropriate improvement actions.
Utilize historical sales, and market trends to identify aftermarket opportunities.
Maintain strong relationships with key distributors and customers to support growth and market development.
Lead, coach, and develop the aftermarket sales and support team.
Ensure distributor and customer inquiries are addressed in a timely and professional manner.
Identify recurring issues and lead corrective actions and process improvements.
Support resolution of escalated customer and distributor concerns.
Maintain awareness of competitive pricing, programs, and aftermarket market activity.
Develop targeted aftermarket initiatives, programs, and campaigns to identify opportunities to increase parts sales, dealer stocking, and customer coverage.
Work closely with Sales, Operations, Supply Chain, Engineering, Product Management, Warranty/Service, Finance, and Marketing.
Provide commercial input regarding pricing, inventory, parts availability, lead times, and market priorities.
Communicate significant market trends, customer concerns, and business opportunities to appropriate internal stakeholders.
Keeps up to date on technical and product knowledge to support distributors.