Sales and Order Support Administrator

SIGMA-US•Prince George, VA

2d•Onsite

About The Position

We are looking for a highly organized, customer-focused Sales and Order Support Administrator (also listed as Administrator, Customer Service and Sales) to support the sales team and large commercial customer accounts. This is a business-to-business account and sales support role focused on customer order management, purchase order processing, account coordination, and communication across multiple areas of the business. It is not a call-center or retail customer service role. The position works closely with Sales, Finance, Warehouse, Transportation, Product Management, brokers, and other business partners to help ensure customer orders are processed accurately and efficiently. The role is onsite at the Prince George warehouse location, with no regular travel required. The listed salary range is $51,000-$64,000. Success involves learning company systems, processes, and customer requirements and accurately processing day-to-day orders. Over time, the administrator is expected to develop a deeper understanding of assigned customers, anticipate needs, identify potential issues, and coordinate with internal teams proactively. The position offers experience across customer account management, sales support, order fulfillment, and business operations, with potential career progression to a Senior Administrator position for a strong performer.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of administrative support, customer support, order-entry, sales support, or related professional office experience.
Experience in an office environment supporting customers, sales teams, accounts, or order fulfillment processes.
Strong organizational skills and ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Strong written and verbal communication and interpersonal skills.
High attention to detail and commitment to accurate order and data entry.
Ability to work independently and collaborate effectively as part of a team.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.

Nice To Haves

Experience with ERP systems and order processing.
B2B customer or key account support experience.
Sales administration or sales support experience.
Purchase order and order management experience.
Experience with customer ordering portals.
Experience supporting large commercial customer accounts.
Experience coordinating with Sales, Finance, Warehouse, Transportation, Logistics, Supply Chain, or Product Management teams.
Experience in the food industry, food manufacturing, foodservice, distribution, or a related industry.

Responsibilities

Manage and support the order fulfillment process for assigned customer accounts.
Input, process, and manage sales orders through the company's ERP system.
Access, input, and maintain customer portals with accurate order and fulfillment information.
Pull and review customer purchase orders and ensure orders are entered accurately and processed according to established procedures.
Maintain accuracy when managing customer orders, pricing, purchase orders, shipping requirements, and account information.
Generate and communicate customer order confirmations.
Develop a strong understanding of assigned customer accounts and proactively identify customer needs.
Connect customer needs with Sales, Warehouse, Transportation, Finance, Product Management, and other internal partners to support accurate and timely order fulfillment.
Work with sales team members and brokers to ensure customer needs are understood and addressed.
Follow up with customers regarding orders, requirements, changes, deadlines, and potential issues.
Coordinate with Warehouse and Transportation teams regarding order status, shipping requirements, and delivery needs.
Partner with Finance to review invoice accuracy and help resolve discrepancies.
Monitor orders and proactively identify potential issues that could affect fulfillment or the customer experience.
Answer and resolve customer and consumer questions professionally and efficiently.
Generate reports and maintain tracking processes related to customer orders and account activity.
Perform other duties as assigned.