ORDER MANAGEMENT ADMINISTRATOR

Fairfield Processing Corp•Danbury, CT

1d•$48,000 - $50,500

About The Position

The Order Management Administrator supports multiple teams by managing administrative activities, processing client orders, coordinating order fulfillment, and ensuring smooth and efficient order operations. The role maintains accurate customer and order records, coordinates with internal teams and external partners, supports sales activities, and provides timely, professional customer service. It helps ensure orders are processed accurately, communicated effectively, and fulfilled according to customer requirements and company policies. The stated pay range is $48,000–$50,500, depending on experience.

Requirements

Previous experience in order management, sales administration, customer service, logistics, supply chain, or a related field.
Experience working with ERP, order management, CRM, or similar business systems.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
Strong organizational and time-management skills, with the ability to prioritize multiple tasks and deadlines.
Strong attention to detail and a high degree of accuracy.
Excellent written and verbal communication skills.
Strong problem-solving and follow-through skills.
Ability to work effectively with clients, internal teams, Distribution Centers, 3PL partners, and other external stakeholders.
Ability to work independently and contribute effectively as part of a team.
Ability to manage competing priorities in a fast-paced, deadline-driven environment.
Ability to handle confidential and business-sensitive information appropriately.

Nice To Haves

Associate or bachelor's degree, or equivalent relevant work experience.
Experience with NetSuite.

Responsibilities

Process client orders in NetSuite, ensuring details are complete and accurate and approvals comply with company policies and procedures.
Monitor order approval workflows and ensure orders progress through the system in a timely manner.
Provide timely, accurate customer service and communicate professionally with clients about transactional and order-related matters.
Maintain accurate, up-to-date order documentation, customer records, and supporting documentation.
Coordinate with internal teams, clients, third-party logistics (3PL) partners, and distribution centers (DCs) throughout order fulfillment.
Coordinate with 3PL partners to ensure products are available and prepared for shipment to clients.
Partner with Distribution Centers to coordinate outbound scheduling and arrange shipments with assigned carriers.
Ensure required documentation, compliance requirements, and customer reporting are completed accurately and on time.
Coordinate with Engineering, Receiving, Quality Assurance (QA), and Enterprise Systems (ES) to support order processing.
Monitor inventory availability and work with the inventory team to identify shortages, backorders, or other issues that could affect customer deliveries.
Participate in sales meetings and provide order management support as needed.
Enter and manage contract client purchase orders, including zero-dollar POs.
Respond to customer inquiries about products, services, orders, and shipment status.
Address customer complaints and order-related issues, escalating them when necessary.
Identify potential order, inventory, routing, or fulfillment issues and proactively communicate them to appropriate stakeholders.