Order Entry Administrator

Aston Carter•Franklin, TN

6d•$20 - $23•Onsite

About The Position

We are seeking a detail-oriented and reliable Order Entry Administrator to support our day-to-day operations involving order entry, customer communication, and pricing coordination. This interactive role involves direct communication with customers via phone and email while managing internal systems and order workflows.

Requirements

Strong attention to detail and organizational skills.
Excellent communication skills (phone and email).
Comfortable working across multiple systems and tools.
Basic proficiency in Microsoft Outlook, Excel, and Word.
Self-starter with a dependable and reliable work style.

Nice To Haves

Experience with ERP systems (Chempax or similar) preferred.
Prior experience in order entry, customer service, or inside sales support.
Exposure to pricing coordination or cost analysis.

Responsibilities

Serve as a point of contact for customers via phone and email.
Answer incoming calls, route inquiries appropriately, and provide timely follow-up.
Communicate with customers on order status, pricing updates, and shipping timelines.
Take and process customer orders (both verbal and written).
Enter and manage orders within the ERP system.
Handle custom order formulations, gathering necessary input details.
Ensure accuracy and completeness of all order entries.
Assist with pricing communication and updates.
Look up material costs and input into spreadsheets to support cost calculations.
Review and adjust pricing as needed (approximately 50% of orders require pricing review).
Support new customer setup and pricing structures.
Coordinate with freight carriers to schedule shipments and track delivery status.
Communicate shipping updates to customers as needed.
Monitor and manage freight expenses.
Generate and send invoices to customers, ensuring timely delivery and organize documentation.
Perform scanning, filing, and general administrative tasks.
Support transition from paper-based filing to more digital processes.
Run basic daily reports (system-driven, minimal manual effort).
Navigate multiple systems to support order processing and tracking.