Sales and Order Support Administrator

SIGMA•Prince George, VA

3d•$51,000 - $64,000•Onsite

About The Position

We are looking for a highly organized and customer-focused Sales and Order Support Administrator (Job Title: Administrator, Customer Service and Sales) to support the sales team and large commercial customer accounts. This is a business-to-business account and sales support position focused on customer order management, purchase order processing, account coordination, and communication across multiple areas of the business. It is not a call-center or retail customer service role. The successful candidate will support assigned accounts and collaborate with Sales, Finance, Warehouse, Transportation, Product Management, brokers, and other business partners to help ensure customer orders are processed accurately and efficiently. The position is onsite at the Prince George warehouse location, with no regular travel required. The role offers the opportunity to develop experience across customer account management, sales support, order fulfillment, and business operations. Strong performers may build toward increased responsibility and potential progression into a Senior Administrator position.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of administrative support, customer support, order-entry, sales support, or related professional office experience.
Experience working in an office environment supporting customers, sales teams, accounts, or order fulfillment processes.
Strong organizational skills and ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Strong written and verbal communication and interpersonal skills.
High attention to detail and commitment to accurate order and data entry.
Ability to work independently and collaborate effectively as part of a team.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.

Nice To Haves

Experience with ERP systems and order processing.
B2B customer or key account support experience.
Sales administration or sales support experience.
Purchase order and order management experience.
Experience with customer ordering portals.
Experience supporting large commercial customer accounts.
Experience coordinating with Sales, Finance, Warehouse, Transportation, Logistics, Supply Chain, or Product Management teams.
Experience in the food industry, food manufacturing, foodservice, distribution, or a related industry.

Responsibilities

Manage and support the order fulfillment process for assigned customer accounts.
Input, process, and manage sales orders through the company's ERP system.
Access, input, and maintain customer portals with accurate order and fulfillment information.
Pull and review customer purchase orders, ensuring orders are entered accurately and processed according to established procedures.
Maintain accuracy when managing customer orders, pricing, purchase orders, shipping requirements, and account information.
Generate and communicate customer order confirmations.
Develop a strong understanding of assigned customer accounts and proactively identify their needs.
Connect customer needs with Sales, Warehouse, Transportation, Finance, Product Management, and other internal partners to support accurate and timely order fulfillment.
Work with sales team members and brokers to ensure customer needs are understood and addressed.
Follow up with customers regarding orders, requirements, changes, deadlines, and potential issues.
Coordinate with Warehouse and Transportation teams regarding order status, shipping requirements, and delivery needs.
Partner with Finance to review invoice accuracy and help resolve discrepancies.
Monitor orders and proactively identify potential issues that could affect fulfillment or the customer experience.
Answer and resolve customer and consumer questions professionally and efficiently.
Generate reports and maintain tracking processes related to customer orders and account activity.
Perform other duties as assigned.