SALES SUPPORT ADMIN
About The Position
The Sales Support Admin supports customer orders from initial request through final delivery and serves as a day-to-day contact for many customers. The role works with the sales team and other departments to ensure orders are accurate, timely, and supported by excellent service. It is suited to someone who is detail-oriented, enjoys helping customers, and wants to develop sales and account-management skills. The position is on-site in an office setting in Lawrence, Kansas, and is classified as non-exempt (hourly). The work takes place in a professional, deadline-driven office with moderate noise and regular interaction with coworkers and customers. Duties may change or be added, and the employee may be assigned other job-related tasks by a supervisor or management.
Requirements
- High school diploma or GED.
- At least 1 year of experience in sales or customer service involving order or account management.
- Experience owning customer requests from start to finish, rather than only point-of-sale or transactional service; examples include B2B customer service or inside sales support, order entry or fulfillment coordination, account coordination or management support, customer service for custom or made-to-order products, order-related call center or help desk work, or relevant retail or hospitality experience.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Strong attention to detail and accuracy, with the ability to manage multiple orders and deadlines in a fast-paced environment.
- Clear and professional written and verbal communication with customers and coworkers at every level.
- Good judgment and tact when handling customer issues, and ability to work independently or as part of a team.
- Regular, reliable, and punctual attendance.
Nice To Haves
- Bachelor’s degree in business, sales, marketing, or a related field.
- Experience with CRM and/or ERP software.
- Familiarity with the craft beverage industry.
- Experience working on a Mac and with PowerPoint.
Responsibilities
- Place and manage customer orders, tracking products and services through delivery.
- Check inventory and production timelines to keep order due dates accurate.
- Send order confirmations and updates, and follow up on changes or missing or incorrect information.
- Serve as a day-to-day customer contact and answer questions about products and services.
- Promptly resolve customer issues, follow up to confirm they are handled, and make decisions on refunds.
- Advocate for customers and work with other departments to resolve problems.
- Provide administrative support to Account Managers, Account Specialists, Order Processors, and other sales roles as needed.
- Build customer relationships to support retention and new business.
- Identify opportunities to recommend additional products and programs that meet customer needs.
- Verify new leads and add them to the database.
- Maintain accurate customer records in CRM and ERP systems, including billing and shipping details, contacts, correspondence, projects, orders, and notes.
- Share customer feedback about products and service with relevant departments.
- Bring customer issues, questions, and requests to weekly sales meetings.
- Build and maintain strong knowledge of the company’s products and services.
- Perform other job-related tasks as assigned by a supervisor or management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
